it is tempting to make a crack about an automated response here, but we won't. we find bad customer service to be a real crazymaker, so contact us anytime and the phone will actually ring where we are. yes, that is us writing you back or sending you a new belt when your dog used yours as a chew toy. we read every review, letter, request, complaint and consideration. all we do all day is help others lead happier, more manageable, healthier lives. orion was a side-project which went rogue. then we realized we could actually help more people by suggesting this simple change, so we did. we'd love to hear from you, and there are no words about how much we enjoy your photos.